FAQs

Some of our most frequently asked questions.

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Q: What is JangoSMTP?
A: JangoSMTP is a powerful, reliable platform for sending transactional email, whether you need a simple SMTP relay or the ability to integrate with an API. Trained specialists monitor shared IP addresses for sending to ensure your messages are delivered, and make dedicated IP addresses available for improved delivery. Every JangoMail account has access to our SMTP service at JangoSMTP.

Q: What are transactional emails?
A: Transactional emails are single-recipient emails that facilitate a transaction between the sender and the recipient. Examples of transactional emails are order confirmations, appointment reminders, “be my friend” requests on social networking sites, and regular person-to-person emails. Additionally, you can send marketing emails as transactional messages (typically via an automated server script).

Q: How can I use JangoSMTP?
A: JangoSMTP offers two ways to send: an SMTP relay service for an easy, straightforward connection, and an API for more advanced integration that in addition to sending email, can pull reports and perform most account management operations otherwise seen in the user interface. Access the JangoSMTP user interface at any time to view your reports and change account settings. The choice between the two is determined by your need. Visit our API site at api.jangomail.com.

Q: My ISP blocks port 25. Can I still use JangoSMTP?
A: Absolutely. In addition to port 25, you can connect to express-relay.jangosmtp.net on ports 2525 and 587. You can also connect securely over SSL/TLS on port 465.

Q: What are Transactional Groups?
A: Transactional Groups are named groups that allow you to label different types of transactional emails and view reporting by the group name. This is useful for email marketers that send different types of transactional email. For example, you might have a group per email campaign or per email type such as “Order Confirmation.” You can then see statistics on your emails on a per-group basis. For more information on this feature, please see our help center guide here.

Q: What are SMTP logs?
A: SMTP logs show the communication between our email sender and the recipient email server. SMTP logs are available in the Reports section of your JangoSMTP account.

Q: What is open and click tracking, and do I have to use it?
A: Open and click tracking allow you to see who has opened an email and who has clicked a link in an email. Open tracking works by inserting a small invisible image into the bottom of your email. Click tracking works by modifying URLs slightly so that we can track when they’re clicked. While enabled by default, it can be disabled inside your account.

Q: I have several sites on different domains and different servers. Can I send all mail for these sites through one account?
A: Yes. If you’d like to send email from multiple domains and servers through one account you may do so through both the SMTP relay and our API. You can view reporting for these domains separately by setting up Transactional Groups. Unsubscribes and bounces are managed on an account-wide basis. You can also use our master/subaccount setup via JangoMail.

Q: I noticed that there’s a site called JangoMail at https://jangomail.com, and then there’s this site, JangoSMTP. What’s the difference between JangoSMTP and JangoMail?
A: JangoSMTP is the transactional side of JangoMail. JangoMail is a full-blown email marketing platform, designed for sending broadcast email campaigns as well as transactional email. JangoMail includes the functionality of JangoSMTP. JangoSMTP is just the SMTP service and transactional email API, and does not have all the features of JangoMail.

Q: Can I send using my Gmail/Yahoo/AOL/etc. address as my FROM address?
A: Although you can, we strongly discourage using a public domain email address. Many providers will block your message if not using their services. For example, if you send to a yahoo.com recipient using your yahoo.com address, Yahoo will block that message from delivery since the sender (i.e., you) are not really sending via Yahoo. If you have your own domain name, use that with an SPF record and domain key from us. Contact us if you need help setting up these items.

Q: Does JangoSMTP have webhooks?
A: Yes – this is our Transaction Event API feature. Using a script on your website that we access via a URL, JangoSMTP can post sends, opens, clicks, bounces, unsubscribes, complaints and blocks to your web-accessible database. For more information about this feature, please see our help center guide here.